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Tying The Knot: Managing New Clients

One thing we must never forget as wedding photographers, is that while we gain more and more experience and knowledge about the industry with each wedding we shoot, every new enquiry we get is from a couple going through the planning process for the first time.

It’s easy to get caught in the trap of assuming that clients know as much as we do about wedding photography and styles, how much professional photography should cost, why albums always rule over CDs, or which are the best wedding blogs and magazines. In reality many of them, quite understandably, don’t have a clue about wedding photography or how to book a photographer and are possibly terrified by the prospect of approaching a professional artist.

I mean, I have no idea how much sculptors charge or how to approach one for a commission. Do you? I’d probably say something like “Er, hi, I’d like a sculpture please. Nothing too big, something around 12” x 8” with some wood in it will do. How much will that cost? And does it come with a CD? Wait, why are you pushing me out of the door?!”.

So when you receive an email asking how much 3 hours of wedding photography costs and if a CD is included, exercise patience (ok, after you’ve had a deep breath and bitten your tongue!). You don’t know who’s at the end of the email or what their budget is, and the last thing you want is to end up looking like that sales assistant in Pretty Woman!

I had a similar situation very recently. An email flew in from a couple saying they’re planning a small wedding of just 25 guests and how much would it cost for 2-3 hours of photography to cover the morning ceremony?

My initial reaction was mixed. As an emerging wedding photographer I need to book as many weddings as possible for experience and for my portfolio and their ceremony was going to be at a really pretty location. But at the same time my business head said that reducing my cost based on just 3 hours of shooting would lose me money on a precious Saturday and therefore I should turn this down and hope that something on a larger scale would come along for the same day.

How would I handle the response to this enquiry? Read More→