Archive for customer relations

Remember, Your Clients Are Reading… by Tracey Brown

With the onset of Facebook, Twitter and blogs, we have to keep in mind that everything we post as photographers WILL BE READ. Over time I have noticed that with these outlets it is so easy to get too comfortable with what we put out there. Regardless of our true feelings about any situation especially when it comes to clients, both past, current and potential, we must always come across as positive.

Case in point, I had a wedding that I was so looking forward to as it was an out of town location with great scenery. I was particularly looking forward to capturing some shots with my clients at some of the local attractions. But the entire day was a complete wash out and I pretty much ended up with nothing. Truth be told, the day was a wreck. My hair got wet, a guest knocked my Lightsphere off of my flash in the rush to get out of the rain and the videographer was a total nuisance! Read More→