Archive for marketing – Page 21

Grow Your Photography Business with a Word Of Mouth Referral Program

For many photographers Word of Mouth (WoM) marketing is key to their success. Many have built very successful businesses almost entirely on referrals. Some high-end wedding photographers are booked for an entire year ahead of time and have a waiting list in case of a cancelation. They spend minimal on marketing and promotion yet have customers lining up at their door all through WoM.

Word of Mouth Image

In this article I’m going to talk about creating a Word of Mouth campaign for your photography business by setting up a referral program. So what is a referral program? A referral program is one person telling another person about your service with the expectation of compensation. Read More→

Perceived Value…in the Eye of the Beholder: by Deborah Kaufman

Why is it that a Starbucks cup of coffee always tastes better than coffee at home? Or, that a 911 Porsche suits my personal style more than a KIA? Coffee is coffee, right? And, isn’t the point of a vehicle to get you from one place to another?Yeah, right!

Okay, what we are talking about here is the perception of value. Value and worth are not necessarily interchangeable. Value is actually a very emotional response to a product or service. Would I spend more on something unique, than something that I can get everywhere…absolutely! Electricity is a commodity. I really don’t care who sells it, I just want it at the lowest price. Gas for my car is another commodity. From one gas station to the next, they pretty much sell the same thing. Give it to me cheap and I’m a happy camper.

Products and services tend to become commodities in mature markets that are flooded with people selling the same thing. To a consumer, there is little difference between one provider and another. Once a product or service loses it’s uniqueness in the eyes of the consumer, price is the only differentiator.

Peter Drucker got it right when he said, “In a commodity market, you can only be as good as your dumbest competitor.” I’d hate to think that my only business edge is a dumb competitor. Although, I have to admit to thinking that my competitor is an idiot on more than one occasion.

While I don’t think that commoditization is running rampant throughout the photography industry, I do see hints of it creeping into some areas. Take the stock image market for example. Every soccer mom with a digital camera thinks she can shoot stock these days. The tremendous volume of images flooding the market has created a lot of price pressure for the guys who have been making a good living at this for a number of years. When you consider the amount stock agencies are willing to pay for an image and the cost of getting to the location, the equipment, lodging, assistants, etc., you have to wonder whether it is worth it. Read More→

Happy Talk, Turning the Social Media Love Fest into Cash: by Deborah Kaufman

You’ve heard it and seen it. The number of followers on Twitter and FaceBook that many photographers have is simply astounding. It always makes me wonder how they manage to find the time. I struggle, like everyone else, with too few hours in the day to accomplish half of what I need to do. So, to say that I’m in awe of their numbers is an understatement.

I do wonder, however, how many of their contacts actually result in increased business for the photographer. I would guess that while their reputation is soaring, the cash register is still a little empty. I know what you’re going to say…it’s the network that will ultimately result in referrals to new clients. But does it? I’m not seeing as much of that as I’m seeing fan clubs that are great for the ego, but do little to help the bottom line. And, in some cases, that is good enough. Many of us post to social media sites for the entertainment and fun associated with staying connected to people we value. If that is the case, then read no further. What I’m talking about is the business use of social media and measuring results.

I know I’m opening up a can of worms when I suggest that if you are going to spend a number of hours doing anything for the purpose of advancing your business…shouldn’t it generate a positive outcome? There is nothing in shorter supply to a small business these days, than time. When your days are spent trying to juggle cash flow, staffing, inventory, taxes and staying ahead of the competition, every hour of time spent must translate into earned income. If not immediately…certainly, within a reasonable amount of time.

So, say you buy off on my suggestion that social media for business should have a positive return on the investment, within a reasonable amount of time. How would you measure it? How would you know that your efforts and time spent communicating is resulting in more business. Just because you are popular, doesn’t mean you are making money! Read More→

Professional Branding… Do I need it?

I’m publishing this short entry as a follow up to my previous article titled “Branding Portraiture Photography“. Let me beginning by giving you some background: A few weeks back the studio receives contact from a brand new company which was in need of a “Look“, a “Brand“, or “Image” to allow their clients to recognize them immediately when seeing their promotional materials.

This strong association between the Company and the Brand is one of the most critical factors when starting a new venture and is so often over looked..

How many of you have been handed a business card that was pure white, with color text, and sporting a logo which was certainly picked out of a book at a local print shop? Come on… How many? Over the years, I’ve seen my fare share of this type of rubbish which negatively reflects on the business no matter how “fantastic they are or say they are”.

Remember, if it appears to a client that you are not taking your company seriously, I assure you, they will not either! As they say, ” Too make money one must spend money!” When starting a new business you can cut corners and save money in many areas but when it come to the face of your establishment, its “BRAND” or “IMAGE”, this is something you must pay a professional to get it right. Read More→

Inspire Me! by Deborah Kaufman

The growth of workshops for photographers we’ve seen lately was the subject of conversation over coffee this morning. There are so many great courses out there, one wonders…is it too much for people to digest? Are we, as an industry, experiencing information overload?

My mind wandered back to 2002 and to a workshop Dave and I planned in Costa Rica. It was going to be a fabulous workshop with great guest speakers, hands-on training, and a gorgeous setting to shoot. We planned very structured days of field work, then back to the lab, more shooting, and back to the lab again. The hours began before dawn and ended at 10 PM. It was going to be a very intense 5-day workshop, but by the time they left, they would be stars! Or, so we thought.

What we discovered, after experiencing weak (putting it mildly) results from our marketing initiative was that we had crafted a workshop that involved way too much ‘training’ and not enough ‘fun.’ Our marketing materials were centered on outcomes and how intense this program would be. We forgot one of the basic tenants of any learning experience and that was to ‘inspire’ the person first to want to learn! Read More→

If You’re Not Going Forward… You Are Sinking: by Deborah Kaufman

Do you ever feel like you’re in idle and can’t seem to get your business moving forward? In this economy, it’s happening to all of us. Yes…you are not alone!

An investor in one of the companies we founded once asked about our revenue projections. When I told him that they were a bit flat, he commented “if you’re not going forward, you are sinking!” The thought scared the hell out of me. There were over 100 people and their families depending on us to meet revenue projections. We were just entering another economic crisis, or at least it was for software companies. It was the beginning of the ‘dotcom’ bust. We were all flying so high that it never occurred to us that revenue would come to a screeching halt when the public market enthusiasm for tech stocks began drying up. We were trying to file our IPO (initial public offering) before the window closed and there was intense pressure on hitting revenue projections to achieve the desired valuation. It was a time when investors, board members and our executive team were not sleeping nights. Contracts that we considered ‘sure bets’ were suddenly delayed or canceled. Everyone from our customers to our vendors was in the same pickle. There was no cash flowing.

While we finally recovered from those days, it got me thinking about the economy today and how many of us who own small businesses are trying to figure out how to keep the ball moving forward. No matter how talented you are as a photographer, the current economy has created some obstacles that are affecting your bottom line. Read More→